Data Protection Policy
Kai Academy is committed to protecting your personal data in accordance with Singapore's Personal Data Protection Act 2012 (PDPA). This policy explains what data we collect, how we use it, and the choices you have.
Personal Data We Collect
When you enquire, book a free trial, or enrol, we may collect personal data such as the student's and parent's names, email address, mobile number, academic level, subjects of interest, and any information you choose to include in your message. If you enrol, we may also collect information relevant to teaching and administration.
How We Use Your Data
- To respond to your enquiry and arrange a trial class or consultation.
- To provide and administer our tuition services, including scheduling, billing and progress updates.
- To communicate important information about classes, and — only if you have opted in — occasional updates or resources.
- To improve our website and services, and to keep our systems secure.
- To comply with applicable legal and regulatory obligations.
Consent
By submitting your details through our forms or otherwise providing personal data to us, you consent to our collection, use and disclosure of that data for the purposes described in this policy. You may withdraw consent at any time, subject to legal or contractual restrictions and reasonable notice, by contacting us.
Disclosure of Data
We do not sell your personal data. We may share it only with service providers who help us operate (for example, email delivery or anti-spam verification providers) under appropriate confidentiality obligations, or where required by law. Our enquiry notifications are sent through reputable email-delivery services.
Protection and Retention
We make reasonable security arrangements to protect personal data against unauthorised access, use or disclosure. We retain personal data only for as long as it is needed for the purposes above or as required by law, after which it is securely deleted or anonymised.
Your Rights
Under the PDPA you may request access to the personal data we hold about you and request correction of inaccurate data. We will respond to reasonable requests in accordance with the law. Some requests may be subject to verification or legal exceptions.
Data Protection Officer
If you have questions about this policy, wish to access or correct your data, or want to withdraw consent, please contact us and your request will be directed to our Data Protection Officer. We may update this policy from time to time, and the latest version will always appear on this page.